HUR USA Careers

Responsibilities:

• Present and sell company products and services to new and existing customers.
• Manage a customer base and sell new products including strength, balance, cardio, and software products.
• Identify and establish regional distribution channels based on market segments.
• Build the customer base through data mining, researching, and generating leads within an assigned territory.
• Work with customers in a consultative sales role by providing support and follow-up to ensure continued use of the company’s products and services.
• Meet with prospective customers in a variety of different medical settings including assisted living, independent living, CCRC, skilled nursing, private practice physical therapy, hospitals, and other medical channels.
• Meet with 10-12 new prospects on a weekly basis.
• Attend trade shows and other marketing activities designed to drive leads.

Qualifications:

• Previous experience in sales, customer service, or other related fields.
• Miller Heiman sales process application and experience beneficial.
• Experience working with solution and business-based software applications.
• Self-motivation and the ability to work independently.
• Experience and discipline to work in a multi-state territory.
• Familiarity with CRM platforms.
• Experience selling PaaS and SaaS.
• Ability to build rapport with clients and conduct effective discovery process.
• Strong negotiation skills.
• 4-year college degree.
• Ability to travel up to 75% of the time.

We Offer:

• Competitive base salary
• Uncapped variable compensation
• Medical
• Dental
• Vision
• 401k with company matching contributions
• Unlimited PTO
• Life Insurance
• Disability Insurance
• Opportunities for advancement

TO APPLY

Email a cover letter and your resume to careers@hurusa.com

HUR USA is hiring a customer service representative to manage customer queries, service calls and support inside sales functions. You will also be asked to process orders, order modifications, and escalate customer services issues across a number of communication channels. Additional work includes supporting inside sales functions, logistics and pre-installation preparation.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and open service tickets.
• Communicating with customers through various channels and documentation in Salesforce.
• Acknowledging and resolving open service tickets.
• Scheduling service calls.
• Product mechanical and technical expertise.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and issues.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Management of post-installation survey process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

• College Graduate.
• Ability to stay calm in high-pressure customer service issues.
• Comfortable using a computer.
• Experience working with customer support.
• Excellent communication skills.
• Good verbal and written communication skills.
• Good mechanical and technical skills.
• Ability to work independently and within a team.
• Team-oriented.
• Previous experience with customer service work.

TO APPLY

Email a cover letter and your resume to careers@hurusa.com